Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby the consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

A. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us
(Ambe Parkett GmbH, Brauhausstraße 4, 29221 Celle, Germany, Tel .: 051417096063, E-Mail: [email protected])
by means of a clear declaration (e.g. a letter sent by post Letter or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, excluding delivery costs, to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. The direct costs of returning goods that cannot normally be returned to us by post due to their nature (freight forwarding goods) are estimated at a maximum of around 200 euros (in Germany) for each such product, Abroad in the EU by arrangement.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not on our stock and for those of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs.

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

The right of withdrawal does not apply to contracts for the delivery of goods that are not part of our stock program and have been purchased for the customer. A return or an exchange is also not possible.

The right of withdrawal does not apply to a non-complete return.

General information

1) Please avoid damaging and contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

Ambe Parkett GmbH
Brauhausstraße 4
29221 Celle
Deutschland
E-Mail: [email protected]

Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*)

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Bestellt am (*) ____________ / erhalten am (*) __________________

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Name des/der Verbraucher(s)

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Anschrift des/der Verbraucher(s)

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Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)

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Datum

(*) Unzutreffendes streichen